Refund policy

Refund & Return Policy

Thank you for shopping with KynTerra. Please read this policy carefully before completing your purchase. By placing an order through our website, you agree to the terms set forth below.

All Sales Are Final

All purchases made from KynTerra are final sale. We do not accept returns, exchanges, or offer refunds except in cases where an item is received defective or damaged.

Damaged or Defective Items

If you receive an item that is damaged or defective upon delivery, please contact us within 3 business days of receiving your order.

To be eligible for review:

  • The item must be unused and in its original, unopened packaging.

  • Proof of damage or defect (such as photographs or video) may be required.

  • Claims submitted after 3 days of delivery may not be accepted.

If your claim is approved, KynTerra will, at its discretion, issue a replacement or refund. Shipping costs associated with verified defective or damaged items will be covered by KynTerra.

Incorrect Item Ordered

If you ordered the wrong item, a return may be accepted only if all of the following conditions are met:

  • The item is unopened, unused, and in original condition and packaging.

  • The return is requested within 3 days of delivery.

  • The customer is responsible for all return shipping costs.

  • Original shipping fees are non-refundable.

  • Prior return authorization from KynTerra is required.

Items returned that do not meet these conditions will not be refunded and may be returned to the customer at the customer’s expense.

Scent and Flavor Disclaimer

Due to the subjective nature of scent and flavor, no refunds, returns, or exchanges will be issued if you do not like the scent or flavor of a product.

KynTerra provides detailed product descriptions, ingredient lists, and usage information to assist customers in making informed purchasing decisions. Individual preferences for scent and taste vary, and dissatisfaction based on personal preference does not qualify as a defect.

Non-Returnable Items

The following are not eligible for refunds, returns, or exchanges:

  • Opened, used, or tampered products

  • Items returned without prior approval

  • Items returned outside the stated timeframes

  • Damage caused by misuse, improper handling, or storage

  • Orders placed incorrectly by the customer, except as outlined above

Allergies, Sensitivities, and Product Use Disclaimer

By purchasing and using KynTerra products, you acknowledge and agree that:

  • KynTerra is not responsible for adverse reactions, including but not limited to allergic reactions, skin sensitivities, irritation, or other health-related issues.

  • Customers are responsible for reviewing ingredient lists prior to purchase and use.

  • A patch test is strongly recommended before full use of topical products.

  • Discontinue use immediately if irritation occurs.

  • Consult a qualified healthcare professional prior to use if you have known allergies, sensitivities, or medical conditions.

Lost or Stolen Packages

KynTerra is not responsible for packages marked as delivered by the shipping carrier. Any claims regarding lost or stolen packages must be filed directly with the carrier.

Refund Processing

Approved refunds will be issued to the original method of payment. Processing times may vary depending on your payment provider and financial institution.

Policy Updates

KynTerra reserves the right to update or modify this Refund & Return Policy at any time. Changes will take effect immediately upon posting to our website.

Contact Us

If you have questions about this policy or need to request approval for a return due to a defective item, please contact us before sending any items back. Unauthorized returns will not be accepted.