Shipping policy

Shipping Policy

Thank you for shopping with KynTerra. This Shipping Policy outlines how and when orders are processed and delivered. By placing an order on our website, you agree to the terms below.

Order Processing Time

All orders are processed within [1–5] business days (excluding weekends and holidays) after payment is received and verified.

Please note:

  • Processing time is separate from shipping time.

  • During high-volume periods, promotions, or holidays, processing times may be extended.

  • Orders placed after business hours or on non-business days will be processed on the next business day.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on:

  • Order weight and size

  • Shipping destination

  • Selected shipping method

Available shipping options and estimated delivery times will be displayed at checkout. KynTerra does not guarantee delivery dates, as transit times are determined by the carrier.

Shipping Destinations

At this time, KynTerra ships to:

  • [United States & select international destinations]

Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

Incorrect or Incomplete Addresses

KynTerra is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided by the customer.

  • Orders returned to us due to an incorrect address may require additional shipping fees to be reshipped.

  • Refunds will not be issued for orders lost due to address errors.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Lost, Stolen, or Delayed Packages

KynTerra is not responsible for packages marked as delivered by the carrier.

  • Claims for lost, stolen, or delayed packages must be submitted directly to the shipping carrier.

  • We are not responsible for delays caused by the carrier, weather conditions, customs processing, or other circumstances beyond our control.

Damaged Packages During Transit

If your order arrives damaged, please contact us within 3 days of delivery with photographic evidence of the damage. Please retain all packaging materials until your claim is reviewed.

Approved claims will be handled in accordance with our Refund & Return Policy.

International Shipping (If Applicable)

International customers are responsible for:

  • Customs duties, taxes, and import fees

  • Compliance with local laws and regulations

KynTerra is not responsible for delays, fees, or confiscation due to customs processing.

Shipping Policy Updates

KynTerra reserves the right to modify or update this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

Contact Information

If you have questions regarding shipping, order status, or delivery issues, please contact us for assistance.